Cancellation Policy
At Sudbury Shoes Shop, we understand that sometimes circumstances change and you may need to cancel your order. We strive to provide a seamless shopping experience for our customers, and we have a cancellation policy in place to accommodate your needs.
Customer's Right to Cancel
As a valued customer, you have the right to cancel your order before it is dispatched. If you wish to cancel your order, please follow the steps below:
- Send an email to shop.sudbury@gmail.com with your order number and the request to cancel.
- Our customer service team will review your request and process the cancellation if it is still possible.
- If your order has not been dispatched, we will cancel it and provide a full refund.
Please note that once your order has been dispatched, it cannot be canceled. In such cases, you may refer to our refund policy for further assistance.
We strive to process cancellation requests as quickly as possible. However, please allow up to 48 hours for us to review and process your request.
If you have any questions or need further assistance regarding the cancellation of your order, please do not hesitate to contact our customer service team at the provided email address.